FAQ

We will conduct a rental survey of the homes for rent next to your property. This will include calling existing For Rent signs in the area, going inside the units to compare value and upgrades done inside those units. Determining how many similar units that are for rent at the time of your vacancy and projecting a correct price. We will factor in the present economic conditions, location of your property, and type of tenant to expect when setting a price.

We will provide you with a complete rental application, credit report, proof of employment with YTD income, copy of driver’s license or equal form of identification. Based on this information we will recommend the best applicant for your property. Of course you will have final decision at that point.

Rents are due by the 5th of each month, late fees are applied after that day. Tenant payments are made using Rentcafe online bill payment software and transferred into Broker’s Trust Acct using ACH transfer. Management expenses and repairs will be deducted each month and the balance will be transferred into your account along with an emailed expense report. Expect the process to clear into your account by the 10th of each month.

ACH payment release along with the day tenant originates rent payment will determine when payments can clear into your acct each month.

Bank ACH payment releases are calculated to include 2 business days excluding weekends and holidays.

We send out the appropriate contractor/handyman for a repair. If you want to keep your same vendors on your property we will us them instead. On larger repairs above $250, we will notify you before starting a repair unless told otherwise. Major repairs will receive multiple bids and discussed in detail with you before any work begins with your approval.

Over the years we have developed relationships with plumbers, roofers, termite companies, handymen, electricians, and others to streamline the cost of operating a building. From consistent use of these vendors we can provide competitive pricing.

We charge 6% of monthly scheduled rents. This service includes collecting rents and depositing net proceeds into your account.

Full service includes paying all aspects of your property at 10% of rents collected.

• Property taxes
• Water bill
• Mortgage
• Utilities
• Insurance
• City licenses

We make all security deposits payable to you unless we operate your building at full service.

We post 3-day notices for $75. After that has passed, we forward all information, including lease agreements, to an eviction attorney. Currently, the cost of our attorney starts around $1,595, which includes the court filing fee, sheriff lockout, and attorney’s fee for one court appearance. If a property management company appears on your behalf, we will charge $400 for the court appearance.

Make payments each month using Rent café portal. Upon acceptance of moving-in, instructions will be given to use this online bill payment system to track your payments.

Call the office and we will send out the appropriate person to handle the job. We will address all problems in a timely manner.

If the problem is not caused by the tenant we will be fixing the item at no cost to the tenant. We want to maintain the building at all times so that bigger problems do not develop. Your rent will not increase if you call about repairs.

No matter how handy you may be, we can not pay for repairs done without prior approval. Under most circumstances we will do the repairs our self unless prior agreement is made.

Rent needs to be paid in full each month. Unless your request for repairs has been ignored and you have made several attempts in writing to get work done, only then do you have the right legally to subtract the repairs from the rent. This of course will never happen with our company. We strive for immediate service at all times.

Unfortunately this is not considered an emergency. We may come out for a fee of $60, but if no one is available you will need to call a locksmith.

Subleasing is not allowed without prior approval of the management company. Upon approval, a new lease will be drawn up with all people occupying the home.

The deposit stays with the home until all tenants have moved out.

California law states the deposit must be returned in 21 days from when the tenant returns the keys. The deposit is not to be used as last month’s rent. It will be returned to you if you return the unit in the same condition that we gave it to you. We will give you an opportunity to recover your full deposit by making the necessary repairs yourself. Normally, we will walk through your place 1 week before you move out to see what needs to be done.

If it states no smoking allowed in the rental agreement, you will need to go outside.

Only a verified service animal is allowed without discrimination. If the lease agreement says no pets, you must follow the contract. Pet policies are negotiable depending on the owner. If accepted, a separate pet addendum outlining specific terms will be included in the lease agreement.

You are responsible for the lease term until we fill in your vacancy. In most circumstances we can fill your space within 30-60 days.

Normally when a constant beep sounds, it is time to replace the battery. If the problems does not go away call the management office.