Make payments each month using Rentcafe portal. Upon acceptance of moving-in, instructions will be given to use this online bill payment system to track your payments.
Who do I contact when an issue comes up inside my apt?
Call the office and we will send out the appropriate person to handle the job. We will address all problems in a timely manner.
Who pays for repairs and could my rent go up if I call too much for repairs?
If the problem is not caused by the tenant we will be fixing the item at no cost to the tenant. We want to maintain the building at all times so that bigger problems do not develop. Your rent will not increase if you call about repairs.
Can I get reimbursed if I make the repairs myself?
No matter how handy you may be, we can not pay for repairs done without prior approval. Under most circumstances we will do the repairs our self unless prior agreement is made.
Can I subtract the rent from repairs I did myself?
Rent needs to be paid in full each month. Unless your request for repairs has been ignored and you have made several attempts in writing to get work done, only then do you have the right legally to subtract the repairs from the rent. This of course will never happen with our company. We strive for immediate service at all times.
What happens if I lose my keys and I am locked out?
Unfortunately this is not considered an emergency. We may come out for a fee of $30, but if no one is available you will need to call a locksmith.
Can we sublet?
Subleasing is not allowed without prior approval of the management company. Upon approval, a new lease will be drawn up with all people occupying the home.
What happens with my deposit if I move out earlier than my other roommates?
The deposit stays with the home until all tenants have moved out.
How long does it take to get back my deposit and what is it used for?
California law states the deposit must be returned in 21 days from when tenant returns the keys. Deposit is not to be used as last months rent. It can be returned to you if you return the unit in the same condition that we gave it to you. We will give you an opportunity to recover your full deposit by making repairs necessary yourself. Normally we will walk through your place 1 week before you move out to see what needs to be done.
Can I smoke inside my place?
If it states no smoking allowed in the rental agreement, you will need to go outside.
Are pets allowed?
Only a verified service animal is allowed without discrimination.
If the lease agreement says no pets, you must follow the contract.
I want to move out before my lease is up, what happens?
You are responsible for the lease term until we fill in your vacancy. In most circumstances we can fill your space within 30-60 days.
My smoke detector keeps beeping?
Normally when a constant beep sounds, it is time to replace the battery. If the problems does not go away call the management office.